Return

Returns

At TCG Card Shop, we do our best to deliver your order as clearly and fairly as possible. Because we sell collectibles, specific rules apply to returns.

Please note:
Sealed products cannot be returned once opened. This is legally established and applies to all collectible products.

1. Sealed products

  • You have the legal right of withdrawal of 14 days after receipt.
  • Returns are only possible if the product is unopened and in its original condition.
  • After opening a sealed product, the right of withdrawal is completely forfeited.
  • Damaged or opened packaging is not eligible for return.

2. Loose cards (singles)

  • Singles are sold as collectibles with a specific condition.
  • Minor imperfections may occur and fall within normal expectations.
  • Returns are only possible when a card demonstrably differs from the description or in the case of incorrect delivery.

3. Graded cards (slabs)

  • Slabs have been assessed by external grading companies.
  • The assessment, score, and sealing are beyond our control.
  • Returns are only possible in the case of demonstrably incorrect delivery.

4. How do you request a return?

  1. Contact us via email within 14 days of receipt.
  2. State your order number and the reason for the return.
  3. After approval, you will receive further instructions.

5. Costs and refund

  • Return costs are borne by the customer, unless otherwise agreed.
  • After receipt and inspection of the return shipment, the purchase amount will be refunded within a reasonable period.
  • If a return does not meet the conditions, it may be refused.

Do you have questions about returns? Feel free to contact us via info@tcgcardgameshop.nl